webhooks.xyz
Examples / Customer support / Freshdesk
Freshdesk webhooks
Ticket and contact events through automation rules that call a webhook.
Events
- Ticket created
- Ticket updated
- Note added
- Contact created
Signature
No signature. Set custom headers or basic auth in the automation rule and check them.
Content-Typeapplication/jsonAuthorizationBasic d2ViaG9vazpzZWNyZXQ=
{
"freshdesk_webhook": {
"ticket_id": 1042,
"ticket_subject": "Payment did not register",
"ticket_status": "Open",
"ticket_priority": "High",
"ticket_requester_email": "ravi@example.com",
"triggered_event": "{ticket_action:created}"
}
}
- You define the body in the automation rule with placeholders. This is one common shape.
Receive Freshdesk webhooks with webhooks.xyz
Create a bin. Paste its URL into Freshdesk. Each request shows at once with its headers and body. Add your server as a destination, and deliveries retry when it is down. Request an invite.